{"id":124152,"date":"2026-05-10T18:05:24","date_gmt":"2026-05-10T17:05:24","guid":{"rendered":"https:\/\/be-bloomer.com\/?page_id=124152"},"modified":"2026-06-08T08:52:31","modified_gmt":"2026-06-08T07:52:31","slug":"returns-and-refunds","status":"publish","type":"page","link":"https:\/\/be-bloomer.com\/en\/returns-and-refunds\/","title":{"rendered":"Returns and Refunds"},"content":{"rendered":"
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Right of Withdrawal for Consumers<\/h2>\n

Pursuant to Articles 52 et seq. of Legislative Decree no. 206 of September 6, 2005 (Consumer Code), which implements Directive 2011\/83\/EU, private consumers purchasing on be-bloomer.com have the right to withdraw from the contract, without any penalty and without specifying the reason, within 14 calendar days<\/strong>.<\/p>\n

The 14-day period begins from the day on which the consumer or a third party designated by them, other than the carrier, acquires physical possession of the goods<\/strong>. In the case of multiple deliveries of goods ordered in a single order but delivered separately, the period begins from the day on which physical possession of the last item is acquired.<\/p>\n

The right of withdrawal applies to consumers residing in Italy, in other European Union Member States, and in non-EU countries, subject to the specific conditions provided for international shipments (see the dedicated section).<\/p>\n

Exclusions from the Right of Withdrawal: Customized Products<\/h2>\n

Article 59, paragraph 1, letter c) of the Consumer Code<\/strong> excludes the right of withdrawal for the supply of “goods made to measure or clearly personalized”. Given the nature of Be-Bloomer’s business, it is important to distinguish three levels of customization, each with a different legal framework.<\/p>\n

Level 1 \u2014 Standard Gadgets Without Customization<\/h3>\n

Gadgets purchased in their blank version, without any application of logo, printing, engraving, or embroidery, and in their intact original packaging, are fully subject to the 14-day right of withdrawal<\/strong>. This category includes, for example, catalog products ordered by solely selecting the color or size from the standard options, without any graphic processing.<\/p>\n

Level 2 \u2014 Standard Gadgets With Graphic Customization<\/h3>\n

Catalog gadgets customized with logos, printing, laser engraving, pad printing, screen printing, sublimation, embroidery, custom Pantone colors, or other client-specific graphic processes are not subject to the right of withdrawal<\/strong> pursuant to Art. 59 letter c).<\/p>\n

In accordance with the guidelines of the AGCM (provision 26820\/2017) and case law, “clear customization” consists of processing requested by the consumer according to specific, non-standardized instructions that are not available in the catalog in their final form. Once the product is processed with the client’s brand or graphics, it cannot be returned to the market and sold to third parties.<\/p>\n

The exclusion of the right of withdrawal becomes effective from the moment graphic production is initiated, meaning from the client’s approval of the graphic proof.<\/p>\n

Level 3 \u2014 Gadgets Made in a Custom Shape (Custom-Made)<\/h3>\n

Gadgets developed entirely based on the client’s design, with shapes, sizes, or structures not available in the catalog \u2014 for instance, products made with dedicated molds, articles developed from samples, or objects designed from scratch according to the buyer’s specifications \u2014 constitute the most typical category of “goods made to measure” pursuant to Art. 59 letter c).<\/p>\n

For this type of order, the rules governing contracts for work or services (appalto)<\/strong> apply (Articles 1655 et seq., 2222 et seq. of the Italian Civil Code), rather than those of a simple sale. Consequently:<\/p>\n